Thank you for choosing our tableware! We are committed to providing you with quality products and excellent customer service. If you are not satisfied with your purchase, please read our refund and return policy.
- Return period
You can apply for a return within 7 days after receiving the product. Please ensure that the product is unused and in its original packaging and all accessories.
- Refund conditions
The following situations apply to refunds:
The product was damaged during transportation.
The product received does not match the product you ordered.
The product has obvious defects or quality issues.
- Return process
If you wish to return the product, please follow the steps below:
Contact our customer service team with the order number and the reason for the return.
We will provide you with a return authorization and detailed return instructions.
Pack the product and send it back to the address we specify with the return authorization letter.
- Shipping costs
If the product is not of good quality or is delivered by mistake, we will cover the return shipping costs. For other cases, the return shipping costs are borne by the customer.
- Refund Processing
Once we receive and inspect your return, we will usually process your refund within 7-10 business days. Refunds will be issued in the original form of payment.
- Special Circumstances
Promotional Items: Refund policies for promotional items may vary, please review the relevant terms before purchasing.
Customized Items: Customized or personalized items are generally not accepted for return unless there is a quality problem with the item.
- Contact Us
If you have any questions or need further information, please feel free to contact our customer service team:
Email: assefa@urbancartllc.store
Phone: 3526497788
If you prefer to contact us by mail, please use the following address:
Address: 4105 S 220TH PL, Kent, WA, 98032
Company: Urban Cart LLC
Thank you for your support and understanding of our products!